Privacy Policy

This shared Privacy Policy applies to PointPlus POS, PointPlus Gateway, PointPlus Menu, PP MobilePay, PointPlus Books, and PointPlus Rewards websites and mobile apps operated by PointPlus POS. Data accessed depends on the app, enabled features, and permissions you grant.

1. Information We Collect

Our apps collect information you provide directly to us and information needed for enabled features, including:

• Account information (name, email, password)
• Business information (business name, address, phone)
• Payment information (processed securely through our payment processor)
• Transaction data from your POS system
• Customer data you enter into the system
• Approximate or precise device location when you permit location access for the features described below

Location Data

PointPlus Menu, PointPlus Gateway, and PP MobilePay may access approximate or precise device location through Android location services and integrated payment SDKs. Depending on your permission settings and device, this can include GPS or network-derived latitude, longitude, accuracy, and the time of a location reading. Payment features may use location to establish the payment device's location, support payment security and fraud prevention, and meet payment-provider requirements. Access to a payment feature does not mean every device supports that payment method.

PP MobilePay requests location only while the app is in use for payment security and device eligibility. Its integrated NMI SDK also requires microphone and phone-state permissions for payment-device connection, compatibility, and security functions. PP MobilePay does not request background location access. You can review or revoke these permissions in Android Settings; denying required permissions may prevent payments. MobilePay stores approved payment references and masked card details on the phone for transaction history and receipts, and synchronizes sale reports to the merchant's authenticated MobilePay dashboard. Business logos, contact information, tax, and receipt preferences are stored with the merchant profile. When you choose Share receipt, the receipt is passed to the app or recipient you select in the Android sharing sheet.

PointPlus Gateway also offers terminal location monitoring. When enabled and authorized, it sends terminal location to our service so authorized merchant administrators and PointPlus support can locate and manage business terminals on the monitoring map. With background location permission, this feature may collect and transmit location while the app is closed or not in use. This background monitoring disclosure applies to apps and versions that provide terminal monitoring; it does not mean every PointPlus app collects background location.

Location used by enabled features may be processed by our hosting and database providers, including Google Firebase, and by integrated payment providers, including NMI, where required for payment services. Terminal monitoring locations are available to authorized administrators and support personnel. We do not sell location data or use it for advertising.

You can deny or revoke location access, choose approximate location where Android supports it, or disable background access in Android Settings under Apps, the relevant PointPlus app, Permissions, Location. For terminal monitoring, you can also decline the in-app location disclosure. Location-dependent features may be unavailable when access is denied; granting foreground access does not grant background access.

Location records are retained as needed to provide the enabled service, support security and troubleshooting, and meet applicable legal or payment-provider obligations. You may request access or deletion by contacting support@pointpluspos.com; records that must be retained for legal, security, or payment obligations may be excluded from deletion.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send transaction notifications
• Respond to your comments and questions
• Send you technical notices and support messages
• Monitor and analyze trends and usage

3. Data Security

We take security seriously and use industry-standard measures to protect your data:

• 256-bit SSL encryption for all data transmission
• Secure Firebase Cloud Firestore database
• Payment processing through our configured payment processor
• Regular security audits and updates
• Role-based access control for your team

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in our operations, including Firebase and payment-processing providers
• Legal authorities when required by law
• With your consent for specific purposes

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

6. Cookies

We use cookies and similar technologies to provide and support our services. You can control cookies through your browser settings.

7. Contact Us

If you have questions about this Privacy Policy, please contact us:

Contact Support Form
Email: support@pointpluspos.com
Phone: 954-644-9581
Address: PointPlus POS, 18574 NW 284TH Street, Okeechobee FL 34972